Privacy Policy

Last updated: November 2025

This Privacy Policy explains how Supportily ("we", "us", or "our") collects, uses, and protects information when you use our support platform, including the Supportily admin dashboard and embedded support widgets.

Information We Collect

Depending on how you use Supportily, we may collect:

• Account information such as name, email address, and organization details when you create an admin account.
• End-user information such as name, email address, and chat messages submitted through the support widget.
• Support data including tickets, transcripts, training documents, and preset Q&A content that you upload or configure.
• Technical data such as IP address, browser type, device information, and basic usage logs used to operate and secure the service.

How We Use Information

We use the information we collect to:

• Provide and operate the Supportily platform and support widgets.
• Allow your team to respond to customer inquiries, manage tickets, and view analytics.
• Improve and troubleshoot the performance, reliability, and security of the service.
• Send administrative or service-related notifications (for example, ticket alerts).

Data Storage and Security

Customer and end-user data is stored in our application database and is protected using industry-standard security practices. Access to admin features is restricted to authenticated users within your organization.

Third-Party Services

Supportily may integrate with third-party services (such as email or Discord webhook providers) at your direction in order to send notifications. When you configure these integrations, you are responsible for ensuring that you have the right to share any necessary information with those services.

Data Retention

We retain support conversations, tickets, and related data for as long as your organization account remains active or as required to provide the service. You may request removal of specific records through the admin interface or by contacting us.

Your Choices

If you are an end-user interacting with a Supportily-powered support widget, you can choose what information you share in messages and forms. If you have questions about how your data is used, please contact the organization operating the widget or contact us directly.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at: [email protected].