Last updated: November 2025
These Terms of Service ("Terms") govern your use of the Supportily platform, including the Supportily admin dashboard and embedded support widgets (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.
You may use the Service only in accordance with these Terms and applicable laws. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You are responsible for all content you and your end-users submit through the Service, including chat messages, tickets, and training documents. You represent that you have the right to use and process this content, and you grant us a limited license to store and process it solely for the purpose of providing and improving the Service.
You agree not to:
We strive to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may update, modify, or discontinue parts of the Service from time to time.
The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, Supportily shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Service.
We may suspend or terminate your access to the Service if you violate these Terms or use the Service in a way that may cause harm to us, other users, or third parties.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Supportily is organized, without regard to its conflict of law principles.
If you have any questions about these Terms, please contact us at: [email protected].